Some products are supplied directly by the brands, some are supplied by Eco Mamas Market. To find out which one, check the ‘Returns’ tab in the product description.
Review their returns and refund policy. You can find this in the Returns tab, under the product description.
We value you, our customer, and our relationship with you so will endeavour to remedy any issue, within reason. We deal with each return and refund request on its own merits.
Please ensure that you take time to review the full product description, taking note of sizes, colour, shipping timeframes and other details.
I CHANGED MY MIND
If you have not opened your purchase and no longer want the product, you can return it with agreement from us. The criteria are:
THE PRODUCT IS DAMAGED OR FAULTY
If the product was damaged when you received it or faulty on initial use, please notify us, return the item and we will replace it. The criteria are:
THE PRODUCT DID NOT LAST AS LONG AS I EXPECTED IT TO:
Products should last a reasonable amount of time but sometimes a faulty one slips through. If you are disappointed in the longevity of a product:
ANY OTHER ISSUES
Please contact us through our contact form or email email@example.com
if you return an item, either to the vendors or to Eco Mamas Market, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. If the points balance is less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund/ credit given for the returned item.