FAQ

IF WE DON’T ANSWER YOUR QUESTION HERE, PLEASE CONTACT US

 

Can I set up a gift registry and wishlist at the same time?

Yes. You can set up multiple registries and wishlists

What packaging do you use?

Our vendors have stated that they use eco-friendly packaging but if you find that they do not, please inform us

How do you verify the products?

Our vendors need to complete a form covering our Better Products Promise principles. This includes detailing all the ingredients and these are checked against our No Nasties List, as well as by our consultant (Caterina Elena @ Organic Beauty Warrior

What payments do you accept?

Paypal and Stripe (Mastercard and Visa)

My parcel did not arrive, what do I do?

Check your vendors shipping policy (found under the ‘shipping’ tab in the product section) to see the timeframes indicated there and what to do. If they do not state otherwise, contact them vendor directly. Have the order reference number and tracking information, if you have been sent it. If the vendor does not reply to you within 14 days, email hello@ecomamasmarket.com with your information

There is a fault with my product, what do I do?

Check your vendors returns and refunds policy (found under the ‘shipping’ tab in the product section) and contact them directly. If the vendor does not reply to you within 14 days, email hello@ecomamasmarket.com with your information)

What is your logo? Leaves or ducks?

Both. The logo is 3 leaves shaped like a mother duck and her two ducklings

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